service quality survey
2009.06 : Named "world's best airport”by Skytrax
Station to station : cost and time are cheaper than road
However,, transshipment cost and additional time spending → disadvantage
Future-Oriented Service of environment-friendly and energy efficiency
Impressing customer service – rapidity and accuracy
Total service- completion of logistics flow
market. Its strongholds are Europe and Northeast Asia. For example, it released internet mobile phone in early stage and even a special model ‘VERTU’ diamond decorated phone.
2.2.5 SERVICE
Nokia Care
As a customer service center, Nokia care helps customers to utilize Nokia’s product as much as possible. It successfully operates Nokia care line, Nokia care center, and Nokia authorize
등에 이르는 다양한 분야에서 배송업무를 처리하고 있다.
<중 략>
DHL은 통합특송물류전략을 개발하여 신시내티, 홍콩, 싱가포르, 시드니, 바레인, 브뤼셀, 요하네스버그, 마이애미, 샌프란시스코, 그리고 동경 등의 전 세계 DHL 허브에 10개의 특송물류센터(ELC: express logistics center)를 설치하였다.
service
Opening operation center for fast delivery
Search engine – A9.com
One-click service
Success factors of Amazon
Convenience
Low cost
Wide Selection
Grow "Groupie" of Amazon.com
Revenue-sharing program
Diversification of business
Logistics
Total Quality Management
Improve the quality of products and processes
Meet customer expectations, improve customer experienc
Logistics management system by RFID
Hyundai Motor Company upgraded logistics procure system with its partners using RFID(Radio-Frequency Identification). Advantages of RFID are :
① Can attain an exact quantity of component boxes quickly
② Can offer a position-tracking service of vehicles
③ Help predict arrival time and possible working hours
3. Shared Value
There is five critical va
Logistics
④ Marketing & Sales:
They did not use indirect sales like retailing, but instead they used direct sales method in order to obtain instant market information such as customer’s needs and also to gain competitiveness in dominance and authorities.
⑤ Service
Marketing and Sales
STP
The French perfume market was mainly composed of highly priced perfume such as Dior and Chane
우리는 제품 분석의 대상을 선택하기 위해 많은 고민과 토의과정을 거쳤다. 그리고 결국 몇 가지 원칙을 제시하고 그에 가장 잘 맞는 제품으로 떠오른 것이 초코파이이다. 초코파이를 고르게 된 이유는 다음과 같다.
1) 훌륭한 제조 프로세스와 품질 관리, 마케팅 등으로 시장 개척에 성공했다. 뿐만
서론
1. Green Logistics?
Green logistics describes all attempts to measure and minimize the ecological impact of logistics activities. This includes all activities of the forward and reverse flows of products, information and services between the point of origin and the point of consumption. It is the aim to create a sustainable company value using a balance of economic and environmental ef
Barriers to Liberalization of Logistics Services
: Case Study of Liberalization between UK and Singapore
Introduction
The airline industry is in the midst of a dramatic restructuring that involves even more fundamental changes than those experienced following its deregulation in 1978. Yet, nearly three decades after deregulation, the industry remains fragile. Competitive pressure from low-
What is Liberalization?
In general, liberalization (or liberalisation) refers to a relaxation of previous government restrictions.
What is Liberalization of Logistics?
Liberalization of Logistics refers to a relaxation of previous government restrictions in areas of logistics.
For instance, Air Service Liberalization, Maritime Transport Liberalization, Rail liberalization, Pipe libe